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FAQ
Find all the answers you were looking for.
What to Bring
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What do I need if I am zip-lining?Always bring weather appropriate clothing; our course will run whether it's raining, or that sun is shining! We also require that all guests wear closed-toe shoes for safety purposes on the tour. If you only have sandals, you will not be allowed to participate.
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What do I need if I am going to be in the water?Well, you most definitely will need a swimsuit and towel! Don't forget your fishing gear if you're planning a leisurely day by the pond. Our water excursions will run rain or shine; plan for all weather conditions.
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Is there anything I need to use the observatory?
Always bring a long-sleeved shirt and pants, mosquitos are a lively component of our wetland ecosystem. A red flashlight will also come in handy; we don't want to damage our night vision capabilities!
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I am planning a relaxing retreat; what should I bring?Beach yoga is one of our most popular escape activities. Bring your mat if you would like to participate comfortably.
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What do I need if I am staying overnight?If you are staying in a wilderness suite, feel free to bring electronic styling tools (hair dryers, curling irons, etc.); however, we do encourage you embrace your natural self while visiting our resort. Sunscreen, bug spray, tooth paste, and a toothbrush are also necessities we do not provide. Local soaps, shampoos, and conditioners are provided in each pod and suite. For those who wish to bring alcoholic beverages, remember we only allow cans; glass will be confiscated. Guests who bring their own alcohol must remember to remain outside of licensed liquor areas on site. When touring the site at night, we encourage all guests to bring a reliable flashlight, as light is minimal to preserve our star-lit sky. Don't forget warmer clothes... just in case it cools off at night.
Zipline & Canopy Tour
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What is a zipline and canopy tour?The Zipline Canopy Tour is a network of 8 zip-lines, 2 suspension bridges, and a 40 foot rappel built into the Carolinian Forests. Each participant is securely fastened with proper safety equipment, and is accompanied by two trained zip-line guides for the duration of the tour. Each treetop tour takes approximately 2.5 hours.
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What is a rappel?A rappel is a controlled descent downward from a higher starting point. Our rappel involves a belay pulley system that one of your two trained guides will control from the bottom of the rappel. Control at the bottom of the rappel is necessary to have a strong back-up brake in place, if needed.
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What should I bring with me? Do I need a helmet?All we require our guests to bring is their inner wild! We provide all of the zip-line equipment and safety gear you need to complete a tour. Feel free to bring a camera with a strap if you plan on taking a few action shots. Eco-Adventures also provides an on-site photo taking application operated by the guides, so guests can purchase photos of themselves flying through the treetops at the end of the tour. Bring a re-usable water bottle with a carabiner to attach to your gear, if you wish to stay hydrated.
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What should I wear?Closed-toed shoes are a must for the zipline tour. In addition, we recommend that you dress for the weather, as the zip-line tour will run rain or shine. Shorts and a tank top are completely acceptable in the warm summer months. We do not recommend wearing short-shorts or a bathing suit on the zip-line tour.
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Are there any age, weight, or health restrictions?Each participant must be at least 8 years old, and exceed 70 lbs in order to safely complete the zip-line tour. The weight maximum for the tour is 250 pounds. You cannot go on the zip-line tour if you are pregnant. If you have a medical condition, it is highly recommended that you consult your doctor before going on the zip-line tour. Please notify your tour guides of your medical condition prior to your trip so they are aware on how to proceed if there should be any incidents.
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What if the weather is poor?The Zipline & Canopy tour runs rain or shine. If there is thunder, lightning, or high winds, we will reschedule your tour at your convenience. If you are unable to re-book your zipline tour, Eco-Adventures will offer guests a refund (the amount of the refund is dependent upon how far you are in the zipline tour when the tour is cancelled).
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Do I have to sign a waiver?Yes, most definitely. Everyone who wishes to participate in the zipline tour must initial and sign a waiver. Youth under the age of 18 must initial and sign a waiver, with a parent/guardian/teacher signing the form as well.
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What is the highest point on the course?The highest point on our zip-line course is approximately 120 feet off of the ground, as guests travel along the second zip-line in the tour.
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What is the length of the furthest zip on the tour?Our longest zip-line glide is approximately 750 feet in length, and it is the last zip-line to finish off the tour.
Pets on Site
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Are you pet-friendly?
Yes, we most certainly allow pets on site.
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Does my pet have to be on a leash?
We ask that pet owner's use their own discretion when deciding whether or not to use a leash. Dogs must remain under your direct control and supervision at all times; extra efforts should be taken to keep your dog calm and relaxed.
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Can I bring my cat?
Feline family members are always welcome.
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Is there an added charge if I want to bring my pet?
Yes, there is an additional $30 room for charge for cleaning. We also ask that you please keep your pets off of the furniture, and do not leave in your room unattended.
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View our pet policy
Water-Based Activities
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What do I need to bring with me?All guests are expected to bring their own swimsuit and towel! Don't forget your fishing gear if you're planning a leisurely day by the pond. Guests embarking on a kayak or boating excursion are provided with lifejackets for their tour. Our water excursions will run rain or shine; plan for all weather conditions.
Payment & Reservation Inquiries
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Do I need a reservation?We highly recommend that you make reservations for all of our activities, tours, and wilderness accommodations. During the summer months, spaces fill quickly.
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How do I make a reservation?You can reserve a variety of tours, activities, and accommodations right from our website! Simply click the ‘Book Now’ button, and each guest is re-directed to our 'flybook' to complete their reservation needs. Having trouble online? Always feel welcome to give us a call at 1-877-743-8687, and our front desk will be more than happy to accommodate you.
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What payment options are available?We take cash, cheques, Visa, and Master Card online, and on site. We do not accept debit payments online. If you are completing an online booking, Flybook (our reservation platform) allows for secure credit card payments.
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When do I have to pay? Do I have to pay right away?We require full payment when you are booking your activity, tour, or overnight stay. Our tours and suites are of a high demand during peak season, and securing payment signifies the guest's commitment to a reservation.
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What if I need to cancel, or re-book my adventure?Our cancellation policy states that there are no refunds available within 48 of your vacation, tour, or activity. Any cancellations or re-bookings made prior to the 48 hour deadline are subject to a fee. If you plan on re-scheduling your vacation or tour, there is a $10 re-booking fee. For a complete cancellation of an activity or tour, it is a $10 per person fee. For cancellation of any accommodation reservations, there is a $50/room per night fee.
Weather, Location & Hours
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What seasons are you in full operation?Our facility, activities, and wilderness accommodations are open from the last weekend in April, to November 02. As our business expands, we hope to offer more activities throughout the winter season.
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What hours are you open?
Office Hours:
April 26 - November 2: 7 days a week, from 9:00am - 5:00pm
June - August: Thursday - Saturday, from 9:00am - 7:00pm
November - April: Tuesday - Friday, from 10:00am - 4:00pm -
Is your resort difficult to get to?
Absolutely not! We are located just a short two hour drive from Toronto, making Eco-Adventures a convenient option for the metropolitan weekend traveller. There are paved roads throughout the entire duration of your travel (ATV/4 wheeler vehicles are not necessary). Our address is 1730 Front Rd. St. Williams, ON N0E 1P0. The nearest intersection is Front Rd. at Turkey Point Rd.
View our Contact Us page for google map directions. -
Why are you named Long Point Eco-Adventures, if you're in St. Williams?We are located within the broader region of the Long Point UNESCO Biosphere Reserve - a 26, 250 hectares of land that will always deserve attention and restoration. Long Point was designated as a UNESCO World Biosphere Reserve in 1986, the 3rd location in Canada to receive the designation. Our specific location in the Long Point Biosphere Reserve, is on a ridge just outside of Turkey Point that overlooks the inner bay of Lake Erie, and Turkey Point Marsh.
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What is your check-out time? Can I request a late check-out?
Our check-in time for all accommodations is: 4:00pm.
Check-out time for all accommodations is: 11:00am.
Late check-out: for an added $20 fee, guests can utilize our late check-out time of 1:00pm.
Observatory
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What if it's cloudy/poor weather on the day of my tour?
If the sky is not clear on the day of your observatory tour, our regular scheduled program changes to our Stellar Nights Program. View our observatory activities for details. We encourage our guests to check our Observatory webpage to verify updates to the status of their tour. The status will be located at the bottom of the page on the calendar. The calendar will be updated daily by 2:00 pm.
If you wish to rebook your tour, please contact our office at 877-743-8687.
For more details on our Stellar Nights Program, please visit our Observatory webpage.
Accommodation Information
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What is the difference between an elite pod, deluxe pod, wilderness suite, and camping pod?A Wilderness Suite is designed to mimic a hotel room feel, within the fabric walls of a tent. Each suite comes fully equipped with electricity, a full bathroom, mini-fridge, fans, and electric blankets. The Elite & Deluxe Pods are small, cabin-style rooms with a bed, pull-out couch, and a 2-piece bathroom; the Elite Pod also has a shower. This Pod has electricity, a mini-fridge, fans, and electric blankets as well. A Camping Pod is the closest option we offer to traditional camping. Each rustic pod contains a bed, and no electricity or bathrooms (shared bathrooms are available on-site). View our lodging page for photos & pricing information, amenities, and finishes.
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What should I bring if I am staying overnight?Eco-Adventures will supply all towels and linens when you reserve an overnight accommodation. We also provide toilet paper, hand soap, and shampoo/conditioner from a local artisan. You should bring a blow dryer, tooth paste, tooth brush, and any other toiletry items that you feel you may require during your stay.
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Are you pet friendly?We absolutely allow our four-legged family members into the resort. There will be a$30 charge added to your reservation cost to supplement any additional cleaning that is needed. Please inform us prior to booking about any animals coming along for the adventure; we can ensure you're placed in a pet-friendly suite upon arrival.
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Can I set up my own tent at your resort?No, we do not allow camping on-site. If you are just zip-lining for the day, grabbing a beer, or enjoying a bite to eat; we are a 3 minute drive from the Turkey Point Provincial Park, where you are more than welcome to camp.
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What's included with the breakfast buffet?Our hearty breakfast typically includes eggs, bacon, homestyle potatoes, and fresh, local fruit & veggies. Pancakes are also available for those craving a breakfast on the sweeter side. Each guest has the opportunity to taste locally baked bread, as well as an assortment of yogurt, granola, coffee, tea, and juice.
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Here's a tree pun for the guests who take the time to thoroughly read the fine print. What did the trees wear to Mother Nature's pool party? Swimming trunks, of course.
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