FAQ

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What to Bring

  • What do I need if I am zip-lining?
    Always bring weather appropriate clothing; our course will run whether it's raining, or that sun is shining! We also require that all guests wear closed-toe shoes for safety purposes on the tour. If you only have sandals, you will not be allowed to participate. 
  • What do I need if I am going to be in the water?
    Well, you most definitely will need a swimsuit and towel! Don't forget your fishing gear if you're planning a leisurely day by the pond. Our water excursions will run rain or shine; plan for all weather conditions.
  • Is there anything I need to use the observatory?

    Always bring a long-sleeved shirt and pants, mosquitos are a lively component of our wetland ecosystem. A red flashlight will also come in handy; we don't want to damage our night vision capabilities!

  • I am planning a relaxing retreat; what should I bring?
    Beach yoga is one of our most popular escape activities. Bring your mat if you would like to participate comfortably. 
  • What do I need if I am staying overnight?
    If you are staying in a wilderness suite, feel free to bring electronic styling tools (hair dryers, curling irons, etc.); however, we do encourage you embrace your natural self while visiting our resort. Sunscreen, bug spray, tooth paste, and a toothbrush are also necessities we do not provide. Local soaps, shampoos, and conditioners are provided in each pod and suite. For those who wish to bring alcoholic beverages, remember we only allow cans; glass will be confiscated. Guests who bring their own alcohol must remember to remain outside of licensed liquor areas on site. When touring the site at night, we encourage all guests to bring a reliable flashlight, as light is minimal to preserve our star-lit sky. Don't forget warmer clothes... just in case it cools off at night.

Zipline & Canopy Tour

  • What is a zipline and canopy tour?
    The Zipline Canopy Tour is a network of 8 zip-lines, 2 suspension bridges,  and a 40 foot rappel built into the Carolinian Forests. Each participant is securely fastened with proper safety equipment, and is accompanied by two trained zip-line guides for the duration of the tour. Each treetop tour takes approximately 2.5 hours.
  • What is a rappel?
    A rappel is a controlled descent downward from a higher starting point. Our rappel involves a belay pulley system that one of your two trained guides will control from the bottom of the rappel. Control at the bottom of the rappel is necessary to have a strong back-up brake in place, if needed. 
  • What should I bring with me? Do I need a helmet?
    All we require our guests to bring is their inner wild! We provide all of the zip-line equipment and safety gear you need to complete a tour. Feel free to bring a camera with a strap if you plan on taking a few action shots. Eco-Adventures also provides an on-site photo taking application operated by the guides, so guests can purchase photos of themselves flying through the treetops at the end of the tour. Bring a re-usable water bottle with a carabiner to attach to your gear, if you wish to stay hydrated.
  • What should I wear?
    Closed-toed shoes are a must for the zipline tour. In addition, we recommend that you dress for the weather, as the zip-line tour will run rain or shine. Shorts and a tank top are completely acceptable in the warm summer months. We do not recommend wearing short-shorts or a bathing suit on the zip-line tour.
  • Are there any age, weight, or health restrictions?
    Each participant must be at least 8 years old, and exceed 70 lbs in order to safely complete the zip-line tour. The weight maximum for the tour is 250 pounds. You cannot go on the zip-line tour if you are pregnant. If you have a medical condition, it is highly recommended that you consult your doctor before going on the zip-line tour. Please notify your tour guides of your medical condition prior to your trip so they are aware on how to proceed if there should be any incidents. 
  • What if the weather is poor?
    The Zipline & Canopy tour runs rain or shine. If there is thunder, lightning, or high winds, we will reschedule your tour at your convenience. If you are unable to re-book your zipline tour, Eco-Adventures will offer guests a refund (the amount of the refund is dependent upon how far you are in the zipline tour when the tour is cancelled).
  • Do I have to sign a waiver?
    Yes, most definitely. Everyone who wishes to participate in the zipline tour must initial and sign a waiver. Youth under the age of 18 must initial and sign a waiver, with a parent/guardian/teacher signing the form as well.
  • What is the highest point on the course?
    The highest point on our zip-line course is approximately 120 feet off of the ground, as guests travel along the second zip-line in the tour.
  • What is the length of the furthest zip on the tour?
    Our longest zip-line glide is approximately 750 feet in length, and it is the last zip-line to finish off the tour. 

Pets on Site

  • Are you pet-friendly?

    Yes, we most certainly allow pets on site.

  • Does my pet have to be on a leash?

    For the consideration of staff, other guests and other dogs, all dogs must be on a leash while they are not in your accommodation, regardless of the perceived temperament of the dog. 

  • Can I bring my cat?

    Feline family members are always welcome. 

  • Is there an added charge if I want to bring my pet?

    Yes, there is an additional $30 room for charge for cleaning. We also ask that you please keep your pets off of the furniture, and do not leave in your room unattended. 

  • View our pet policy

    petiquette & rules

  • Can my pet join in on a tour?
    Unfortunately, pets are not. allowed on adventure tours at this moment.  We do have pet friendly lodging options and a pet friendly patio.

Water-Based Activities

Payment & Reservation Inquiries

  • Do I need a reservation?
    We highly recommend that you make reservations for all of our activities, tours, and wilderness accommodations. During the summer months, spaces fill quickly. 
  • How do I make a reservation?
    You can reserve a variety of tours, activities, and accommodations right from our website!  Simply click the ‘Book Now’ button, and each guest is re-directed to our 'flybook' to complete their reservation needs. Having trouble online? Always feel welcome to give us a call at 1-877-743-8687, and our front desk will be more than happy to accommodate you. 
  • What payment options are available?
    We take cash, cheques, Visa, and Master Card online, and on site.  We do not accept debit payments online. If you are completing an online booking, Flybook (our reservation platform) allows for secure credit card payments. 
  • When do I have to pay? Do I have to pay right away?
    We require full payment when you are booking your activity, tour, or overnight stay. Our tours and suites are of a high demand during peak season, and securing payment signifies the guest's commitment to a reservation. 
  • What if I need to cancel, or re-book my adventure?
    Our cancellation policy states that there are no refunds available within 48 of your vacation, tour, or activity. Any cancellations or re-bookings made prior to the 48 hour deadline are subject to a fee. If you plan on re-scheduling your vacation or tour, there is a $10 re-booking fee. For a complete cancellation of an activity or tour, it is a $10 per person fee. For cancellation of any accommodation reservations, there is a $50/room per night fee.
  • Why can't I pick the dates I want on the calendar?
    If you cannot pick the dates on the calendar, it is likely already booked. Dates that are available
    will be bolded in black and click-able.
  • Do you offer group rates?
    We work with many corporate teams every season that have the option of a preferred lodging rate. Please email info@lpfun.ca and we can direct you to our group coordinator. Groups rates only apply to bookings with 10 guests or more. 

Weather, Location & Hours

  • What seasons are you in full operation?
    Our facility, activities, and wilderness accommodations are open from the last weekend in April, to November 02. As our business expands, we hope to offer more activities throughout the winter season.
  • What hours are you open?

    Office Hours:

    November to April:
    Monday-Friday 8am - 4pm
    April to October:
    7 days a week, 9am - 5pm

  • Is your resort difficult to get to?

    Absolutely not! We are located just a short two hour drive from Toronto, making Eco-Adventures a convenient option for the metropolitan weekend traveller. There are paved roads throughout the entire duration of your travel  (ATV/4 wheeler vehicles are not necessary). Our address is 1730 Front Rd. St. Williams, ON N0E 1P0. The nearest intersection is Front Rd. at Turkey Point Rd. 

    View our Contact Us page for google map directions. 

     

     

  • Why are you named Long Point Eco-Adventures, if you're in St. Williams?
    We are located within the broader region of the Long Point UNESCO Biosphere Reserve -  a 26, 250 hectares of land that will always deserve attention and restoration. Long Point was designated as a UNESCO World Biosphere Reserve in 1986, the 3rd location in Canada to receive the designation. Our specific location in the Long Point Biosphere Reserve, is on a ridge just outside of Turkey Point that overlooks the inner bay of Lake Erie, and Turkey Point Marsh.
  • What is your check-out time? Can I request a late check-out?

    Our check-in time for all accommodations is: 4:00pm.
    Check-out time for all accommodations is: 11:00am. 

    Late check-out: for an added $20 fee, guests can utilize our late check-out time of 1:00pm.

  • Do you have an electric car charging station?
    We are currently finalizing the plans for a V2 charging station on site,  that can accommodate up to 3 vehicles. The project has a completion date of August 2022. In the mean time, we will provide power access to. overnight guests with electric cars. Space is limited.  
  • Do you have hiking trails?
    As a guest here at our site, you will have access to over 95km of hiking & biking trails. Check your room directory for a full map! Restaurant & day visitors are also welcome to use our trail network, and can pick up a map in the office, or download the mobile version here.
  • Is the beach close by?
    We are located on the bluffs of the Turkey Point Marsh, but not directly on the beach. Our resort is a 2 minute drive from the main beach. Free parking is available.  

    BEACHSIDE ROOMS ARE NOT AN OPTION.

Observatory Tour

Accommodation Information

  • What is the difference between an elite pod, deluxe pod, wilderness suite, and camping pod?
     A Wilderness Suite is designed to mimic a hotel room feel, within the fabric walls of a tent. Each suite comes fully equipped with electricity, a full bathroom, mini-fridge, fans, and electric blankets. The Elite & Deluxe Pods are small, cabin-style rooms with a bed, pull-out couch, and a 2-piece bathroom; the Elite Pod also has a shower. This Pod has electricity, a mini-fridge, fans, and electric blankets as well. A Camping Pod is the closest option we offer to traditional camping. Each rustic pod contains a bed, and no electricity or bathrooms (shared bathrooms are available on-site). View our lodging page for photos & pricing information, amenities, and finishes. 


  • What should I bring if I am staying overnight?
    Eco-Adventures will supply all towels and linens when you reserve an overnight accommodation. We also provide toilet paper, hand soap, and shampoo/conditioner from a local artisan. You should bring a blow dryer, tooth paste, tooth brush, and any other toiletry items that you feel you may require during your stay. 
  • Are you pet friendly?
    We absolutely allow our four-legged family members into the resort. There will be a$30 charge added to your reservation cost to supplement any additional cleaning that is needed. Please inform us  prior to booking about any animals coming along for the adventure; we can ensure you're placed in a pet-friendly suite upon arrival.
  • Can I set up my own tent at your resort?
    No, we do not allow camping on-site. If you are just zip-lining for the day, grabbing a beer, or enjoying a bite to eat; we are a 3 minute drive from the Turkey Point Provincial Park, where you are more than welcome to camp. 
  • Can we use a BBQ?
    Yes, you are welcome to bring a barbeque to our location and use it under our Picnic Pavilion.
    We also have a barbeque under the Picnic Pavilion that guests are allowed to use for free. The Pavillon is a large white tent, located at the front of the property when you're first coming onto the property. 
  • Can I add an extra person to my room?

    Yes, for an added cost. Our extra person fee is $30 / person.
    We do have a cot available on site. For example, if you would like to add a third guest to a king suite, let us know! We will ensure you have a cot. All deluxe pods have a pull-out couch to accommodate extra guests, but we don't recommend more than 3 guests in a pod. 

  • If I booked the Mabee Cabin, how do I get my keys?
    The cabin is locked with a keypad. You will be sent the guest code approx. 2 days prior to your arrival. You do not need to come to the main site in order to check-in. 

Your own piece of nature.

Contact Us

877-743-8687

info@lpfun.ca

1730 Front Rd.
St. Williams, ON. N0E1P0

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