Reservation & Cancellation Policies
CANCELLATION POLICY:
Cancellations or re-bookings can be made up to 72 hours prior to your tour or stay. Fees associated with re-scheduling or cancelling your booking are listed below. There are no refunds for cancellations or re-bookings made within 72 hours of your tour or stay. Instead, your remaining balance for the reservation will be loaded onto an LPFUN gift card for future use.
Cancellation Fees:
Mabee Marsh Cabin - There are NO refunds for any cancellations or rebooking attempts made within 3 days of your stay. There will be a 100% charge applied to your account if you try to cancel within 3 days of your booking. Any changes to the reservation that results in a rebooking is subject to a $50 flat rate.
Mabee Cabin cancellations that occur BEFORE 1 week of your reservation are subject to a $100 nightly fee. Cabin cancellations made within a week of arrival, up to 3 days before, will receive 50% of their payment back and 50% of their payment on a gift card.
Activity Cancellation - $10/person for each activity
Rental Cancellation - $10/ person for each rental
Room Cancellation - $50/night
Package Cancellation (any room with activity) - $75 flat fee
Rebooking Fees:
Rebooking activity, room or package - $10 flat rate
Observatory Cancellation Policy - When it's Bad Weather:
After the 72 hour grace period has ended, every guest will automatically be issued a rain check in the instance of a tour cancellation (due to poor weather); we do NOT issue refunds in the instance of poor weather, as a reminder.
Inclement Weather Policy for General Tours:
Our Cancellation Policy states that there are no refunds for any cancellations or re-bookings made within 72 hours of your tour.
In the case of inclement weather, Long Point Eco-Adventures may have to cancel your tour; as a result, your tour cost will then be transferred into a 'rain check credit' that can be redeemed at a later date.
Examples of inclement weather include, but are not limited to:
- Torrential Downpour
- Thunder Storms
- High Winds
- Extreme temperatures
CORPORATE AND LARGE GROUP BOOKINGS:
DEPOSIT RULES
WHEN THE RESERVATION IS OVER 60 DAYS AWAY:
-free to block except a $100 admin cancellation fee will be charged per group
-if you cancel with no bookings made (different from the $50/room cancellation fee)
WHEN THE RESERVATION IS BETWEEN 30-60 DAYS AWAY:
-the group MUST pay a 50% non-refundable deposit to secure the booking.
**This also applies if you booked over 60 days out and now it's less than 60 days to your booking. You'll get an email or phone call from us to pay.**
WHEN THE RESERVATION IS UNDER 30 DAYS AWAY:
-NO blocking available
-if you had paid the 50% deposit then you either need to pay the full price now or lose the booking and deposit
NOISE POLICY
Quiet time in our accommodations area is 11:00 pm. Please move to our communal campfire area at 11:00pm if you wish to stay up after this time. A fine of $100 will be incurred if excessive noise or complaints occur after 11:00pm in the areas of our accommodations. Our night staff will inform you if you need to quiet down or move to the campfire area. Long Point Eco-Adventures reserves the right to request any person or group of people acting unruly and contrary to rental regulations to leave the premises. Assistance from law enforcement agencies may be acquired if this request is not met immediately.
LITTERING POLICY
Garbage cans are provided around the Long Point Eco-Adventures site. If any guest or group creates excessive littering during their stay, or simply chooses not to throw out their trash, a fine of $75 will be incurred.
SMOKING POLICY
There is no smoking allowed in our accommodations at Long Point Eco-Adventures. Guests are asked to smoke only in the Main Parking Lot area. Accommodations that have been smoked in, or smell of smoke will incur a minimum fine of $200.
DAMAGE POLICY
Should housekeeping find any rooms damaged, items broken, or missing, Long Point Eco-Adventures reserves the right to charge up to $500 in damage or clean-up fees.
LATE CHECKOUT POLICY
Check out is at 11:00 am on the day of your departure. If guests stay in their accommodations past 11:00, a late checkout fee of $30 will be added.
ROOM KEY POLICY
When you sign our check-in waiver, you are acknowledging that you have received your room key and that you will return it to the Welcome Center upon checkout of your accommodations. Any key that is not returned will be a $50 charge.
ACCOMMODATION AGE POLICY
PET POLICY
Petiquette: Rules for Our Four-Legged Friends
At Long Point Eco-Adventures, our guests are welcome to bring their furry friends to select locations and suites. Unfortunately, we do not allow pets to join in on any water or adventure tour at this time. We understand the adoration you have for your dog, however, please appreciate that there will be guests who do not feel comfortable around dogs. While we are happy to have your well behaved dog as a guest at our resort, it is important to ensure that they do not affect the experience of our other guests who have chosen not to bring a pet.
Dogs are welcome to stay with you only in our designated dog-friendly suites, as well as the pet-friendly patio. Upon booking your suite or pod, you must request a pet-friendly room, and ensure one is available (there are a limited number).
A fee of $30 will be added to your reservation. Service animals with proper identification will be exempt from this fee.
Guidelines & Restrictions
We are excited you have decided to bring your dog along for the adventure! We ask that all dogs are accompanied at all times, and never left in a suite or pod alone. We ask that your dog be crated if left unattended in one of our pet-friendly accommodations. You are required to control all barking and noise made by your dog; it is important not to create a disturbance that may impact other guests.
For consideration to our staff, children, guests and other dogs, dogs must be on a leash at all times when not in your guest room, regardless of the perceived temperament of the dog. They are not permitted inside of the Marshview patio, or restaurant. We do have a pet-friendly patio on site, to ensure you can comfortably enjoy a meal with your pet. All guests who bring pets are responsible for carrying doggy bags, and must cleanup immediately after their dog goes to the washroom.
Contacting Us
1730 Front Rd. St. Williams ON, N0E 1P0
877-743-8687
info@lpfun.ca