Our Policies

CANCELLATION POLICY:

Cancellations or re-bookings can be made up to 48 hours prior to your tour or stay. Fees associated with re-scheduling or cancelling your booking are listed below. There are no refunds for cancellations or re-bookings made within 48 hours of your tour or stay.

Observatory Cancellation Policy - When it's Bad Weather:
48 hours prior to your tour, each guest will receive a text notifying them they have until 5pm that day to make any adjustments to a reservation. After the 48hour grace period has ended, every guest will automatically be issued a rain check in the instance of a tour cancellation (due to poor weather); we do NOT issue refunds in the instance of poor weather, as a reminder. 

Inclement Weather Policy for General Tours:

Our Cancellation Policy states that there are no refunds for any cancellations or re-bookings made within 48 hours of your tour.

In the case of inclement weather, Long Point Eco-Adventures may have to cancel your tour; as a result, your tour cost will then be transferred into a 'rain check credit' that can be redeemed at a later date.

Examples of inclement weather include, but are not limited to:

-          Torrential Downpour

-          Thunder Storms

-          High Winds

-          Extreme temperatures 

Rebooking Fees:

Rebooking activity, room or package - $10 flat rate 

Cancellation Fees:

Activity Cancellation - $10/person for each activity 

Room Cancellation - $50/night 

Package Cancellation (any room with activity) - $50/night 

NOISE POLICY

Quiet time in our accommodations area is 11:00 pm. Please move to our communal campfire area at 11:00pm if you wish to stay up after this time. A fine of $100 will be incurred if excessive noise or complaints occur after 11:00pm in the areas of our accommodations. Our night staff will inform you if you need to quiet down or move to the campfire area. Long Point Eco-Adventures reserves the right to request any person or group of people acting unruly and contrary to rental regulations to leave the premises. Assistance from law enforcement agencies may be acquired if this request is not met immediately.

LITTERING POLICY

Garbage cans are provided around the Long Point Eco-Adventures site. If any guest or group creates excessive littering during their stay, or simply chooses not to throw out their trash, a fine of $75 will be incurred.  

SMOKING POLICY

There is no smoking allowed in our accommodations at Long Point Eco-Adventures. Guests are asked to smoke only in the Main Parking Lot area. Accommodations that have been smoked in, or smell of smoke will incur a minimum fine of $200.

DAMAGE POLICY

Should housekeeping find any rooms damaged, items broken, or missing, Long Point Eco-Adventures reserves the right to charge up to $500 in damage or clean-up fees.

LATE CHECKOUT POLICY

Check out is at 11:00 am on the day of your departure. If guests stay in their accommodations later than 11:00, a late checkout fee of $20 will be added.

ROOM KEY POLICY

By signing below, you are acknowledging that you have read and understand the above policies. You are also stating that you have received your room key and that you will return it to the Welcome Center upon checkout of your accommodations. Any key that is not returned will be a $50 charge.

Check-in: 4:00PM
Check-out: 11:00AM
*late check-out available for an additional $20, at 1:00pm.