Reservation & Cancellation Policies
Accommodation & Activity Cancellation Policy
Free Cancellation — 30+ Days Before Arrival
Guests may cancel their accommodation or activity reservation 30 days or more before the scheduled arrival date and receive a full refund to the original payment method.
Cancellations Between 30 Days and 7 Days Before Arrival
Cancellations made between 30 days and 7 days before arrival are eligible for a refund minus
The applicable cancellation fee is listed below.
Cancellations Less Than 7 Days Before Arrival
Cancellations made within 7 days of arrival are not eligible for a refund.
Instead, guests will receive a digital gift card equal to the value of the reservation, which can be used toward accommodations, activities, the Marshview Patio restaurant, or the Tuck Shop at Long Point Eco-Adventures.
No-Shows
Guests who do not arrive for their reservation and do not contact us in advance will be considered a no-show and are not eligible for a refund or credit.
Reservation Changes & Rebooking
Changes to Reservations
Reservation changes (date changes, upgrades, etc.) are subject to availability, and any Applicable rate differences will apply.
Rebooking
Guests who wish to rebook their reservation will be subject to a $10 rebooking fee. If guests choose to rebook but do not yet know their new date, they will receive the reservation
amount minus the $10 rebooking fee on a digital gift card sent via email.
Cancellation Fees
Activities:
$10 per person, per activity
Rentals:
$10 per person, per rental
Accommodations:
$50 per night
Packages:
$75 flat cancellation fee
Weather & Operational Cancellations
If Long Point Eco-Adventures Cancels
If we must cancel an activity due to inclement weather or operational reasons, guests may Choose one of the following options:
● Rebook their activity for another date
● Receive a digital gift card equal to the value of the reservation
● Receive a full refund
Inclement Weather Policy
Observatory & Stargazing Tours
We are passionate about creating unforgettable stargazing experiences, and cancelling a tour is the last thing we want to do. However, if weather conditions prevent us from providing the full experience, we may need to cancel the tour.
For guests travelling from outside the area, our guides will make a weather decision by 4:00 PM. On-site lodging guests may receive updates closer to tour time in case conditions improve, because if the stars come out, so will we.
Weather Cancellations for All Tours
Offerings
Tours may be cancelled for safety or experience quality due to:
● Cloud coverage (Observatory & Stargazing Tours)
● Torrential rain
● Thunderstorms
● High winds
● Extreme heat or cold
● Wildfire smoke
Guest Weather Cancellations
Guest - initiated cancellations due to weather within 72 hours of the scheduled activity are not
refundable.
If you have questions about your reservation, please contact our team, and we will be happy to assist you.
Noise Policy
Quiet time in our accommodations area is 11:00 pm. Please move to our communal campfire area at 11:00pm if you wish to stay up after this time. A fine of $100 will be incurred if excessive noise or complaints occur after 11:00pm in the areas of our accommodations. Our night staff will inform you if you need to quiet down or move to the campfire area. Long Point Eco-Adventures reserves the right to request any person or group of people acting unruly and contrary to rental regulations to leave the premises. Assistance from law enforcement agencies may be acquired if this request is not met immediately.
Littering Policy
Garbage cans are provided around the Long Point Eco-Adventures site. If any guest or group creates excessive littering during their stay, or simply chooses not to throw out their trash, a fine of $75 will be incurred.
Smoking Policy
There is no smoking allowed in our accommodations at Long Point Eco-Adventures. Guests are asked to smoke only in the Main Parking Lot area. Accommodations that have been smoked in, or smell of smoke will incur a minimum fine of $200.
Damage Policy
Should housekeeping find any rooms damaged, items broken, or missing, Long Point Eco-Adventures reserves the right to charge up to $500 in damage or clean-up fees.
Late Checkout Policy
Check out is at 11:00 am on the day of your departure. If guests stay in their accommodations past 11:00, a late checkout fee of $30 will be added.
Room Key Policy
When you sign our check-in waiver, you are acknowledging that you have received your room key and that you will return it to the Welcome Center upon checkout of your accommodations. Any key that is not returned will be a $50 charge.
Accommodation Age Policy
Guests must be at least 18 years of age to book an overnight accommodation at Long Point Eco-Adventures. Individuals younger than 16 years of age are not permitted to stay in an accommodation without adult supervision.
Pet Policy
Petiquette: Rules for Our Four-Legged Friends
At Long Point Eco-Adventures, our guests are welcome to bring their furry friends to select locations and suites. Unfortunately, we do not allow pets to join in on any water or adventure tour at this time. We understand the adoration you have for your dog, however, please appreciate that there will be guests who do not feel comfortable around dogs. While we are happy to have your well behaved dog as a guest at our resort, it is important to ensure that they do not affect the experience of our other guests who have chosen not to bring a pet.
Dogs are welcome to stay with you only in our designated dog-friendly suites, as well as the pet-friendly patio. Upon booking your suite or pod, you must request a pet-friendly room, and ensure one is available (there are a limited number).
A fee of $30 will be added to your reservation. Service animals with proper identification will be exempt from this fee.
Guidelines & Restrictions
We are excited you have decided to bring your dog along for the adventure! We ask that all dogs are accompanied at all times, and never left in a suite or pod alone. We ask that your dog be crated if left unattended in one of our pet-friendly accommodations. You are required to control all barking and noise made by your dog; it is important not to create a disturbance that may impact other guests.
For consideration to our staff, children, guests and other dogs, dogs must be on a leash at all times when not in your guest room, regardless of the perceived temperament of the dog. They are not permitted inside of the Marshview patio, or restaurant. We do have a pet-friendly patio on site, to ensure you can comfortably enjoy a meal with your pet. All guests who bring pets are responsible for carrying doggy bags, and must cleanup immediately after their dog goes to the washroom.
Contacting Us
If you have questions or concerns regarding the above company policies, please use one of the options below to contact us. We would love to be of assistance!
877-743-8687
info@lpfun.ca
1730 Front Rd. St. Williams ON, N0E 1P0