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FAQ

Frequently Asked Questions

Have a question about your upcoming stay or adventure! Scroll down to find the answer! If you still have questions, please call us (1-877-743-8687) or email us (This email address is being protected from spambots. You need JavaScript enabled to view it.)!
For a list of What to Bring on your trip, please click here!

Location & Hours
Where are you located?
We are located at 1730 Front Road, St Williams, ON, N0E 1P0. Our nearest intersection is at Turkey Point Road and Front Road.
We are approximately 2 hours from Toronto, and 1.5 hours from London.
Why are you named Long Point Eco-Adventures if you’re not located in Long Point?
We are located on a ridge, just outside of Turkey Point. We overlook the inner bay of Lake Erie, and Long Point is visible from our welcome centre. Long Point is a UNESCO World Biosphere Reserve, it was designated in as a biosphere reserve in 1986 as the 3rd in Canada. It consists of 26,250 hectares, and is now one of 16 reserves in Canada.
What is your operating season?
Our centre is open full time for our wilderness suites and activities from the last weekend in April (for the 2016 season, April 29) until October 31st. In the off-season (November until mid-April), our office is open throughout the week with no set hours, as we have many trade shows, workshops, and off-site meetings. The easiest way to contact us in the off-season is through email (This email address is being protected from spambots. You need JavaScript enabled to view it.).
What are your hours of operation?
Our hours of operation are as follows:
April – Tuesday-Friday from 10:00am-4:00pm
April 24 – September 30 – 7 days a week, from 9:00am-5:00pm, we are open later in the evening when we have observatory tours and overnight stays in our wilderness suites.
October – Tuesday-Sunday (closed Mondays) from 10:00am-4:00pm
November – March – by email at This email address is being protected from spambots. You need JavaScript enabled to view it.
What is your cancellation policy?
Our cancellation policy states that there are no refunds for any cancellations or rebookings within 48 of your experience. Any cancellations or rebookings made prior to that are subject to a fee. For activities, the fee is $10/person, for the wilderness suites the fee is $50/night, and for the vacation packages the fee is $50/person.

Reservations
Do I need a reservation?
We highly recommend that you make reservations for all of our activities and for our wilderness suites.
How do I make a reservation?
You can reserve many activities on our website by clicking on each activity, and clicking the ‘Book Now’ button. You can also make reservations by calling us at 1-877-743-8687.
What payment options are available?
We take cash, cheques, Visa, Master Card and American Express. We do not accept debit cards.
When do I need to pay?
We require full payment when you are booking your activity or overnight stay.

Wilderness Suites, Pods and Vacation Packages
What is the difference between a Wilderness Suite and a Wilderness Pod?
A wilderness suite is basically a hotel room inside of a tent! It comes fully equipped with electricity, a full bathroom, mini-fridge, fans, and electric blankets. A wilderness pod is a bit more like camping; it is simply a small cabin with a bed, and no electricity or bathrooms (shared bathrooms are available on-site).
What do I need to bring when I stay in a wilderness suite or pod?
We supply all towels and linens when you stay in a wilderness suite. We also supply toilet paper, hand soap, shampoo/conditioner. You should bring a blow dryer, tooth paste, tooth brush, and any other toiletry items that you need. Can I bring a pet to stay in a wilderness suite?
Yes you can, there is an additional $20 charge for the additional cleaning that is needed. Please inform us when reserving your suite so that we can put you in a pet-friendly suite upon arrival.
Can I set up a tent and camp on-site?
No, we do not allow camping on-site. We are a 3 minute drive from the Turkey Point Provincial Park where you can camp!
What does the breakfast include?
Breakfast typically includes eggs, bacon or sausage, potatoes & veggies, French toast or pancakes, fresh locally baked bread, fresh locally grown fruit, yogurt, granola, coffee, tea, and juice. 

Zipline Tours
What is the zipline & canopy tour?
The zipline & canopy tour consists of 8 ziplines, 2 suspension bridges and ends with a 40 foot rappel. When you book this tour, you go through the entire course one time, with two trained zipline guides.
What is a rappel?
A rappel is a controlled descent down from a higher point. Our rappel involves a belay system that one of the guides controls from the bottom of the rappel so that there is always a back-up break.
What should I bring with me?
For the zipline tour, you don’t need to bring anything other than a sense of adventure!
Optional items include: a camera with a strap that you can attach to your gear and a metal water bottle with a carabiner that you can attach to your gear.
What should I wear?
Closed-toed shoes are a must for the zipline tour. In addition, we recommend that you dress for the weather as we do the zipline tour in the rain. Shorts and a tank top are fine in the summer. We do not recommend wearing short-shorts or a bathing suit on the zipline tour.
What are the restrictions for the zipline tour?
Youth must be at least 8 years old and 65 pounds to go on the zipline tour. The weight maximum for the tour is 250 pounds. You cannot go on the zipline tour if you are pregnant. If you have a medical condition, it is highly recommended that you consult your doctor before going on the zipline tour. Please notify your tour guides of your medical condition prior to your trip so they are aware if something happens.
What if the weather is bad?
We do the zipline tour if it is raining. If there is thunder, lightning or high winds, we will reschedule your tour to when is convenient for you. If you are not able to come back another time, we will offer you a refund (the amount of the refund is dependent upon how far you are in the zipline tour when the tour is cancelled).
Do I need to sign a waiver?
Yes. Everyone who wishes to participate in the zipline tour must initial and sign a waiver. Even children under the age of 18 must initial and sign a waiver, with a parent/guardian/teacher signing the form as well.
What is the highest point on your course?
The highest point on our zipline course is approximately 120 feet off of the ground as you are going over the second zipline in the tour.
How long is your longest zipline?
Our longest zipline is approximately 750 feet in length, and it is the last zipline in the course.

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