Please notify us by phone at 877-743-8687 or 519-586-9300 if you need to cancel or reschedule. Refund amounts vary according to the cancellation timeframe. See below for details:

• Full payment is due at the time of booking your reservation
• No refunds for cancellations within 48 hours of departure
• Cancellations OR rebookings prior to 48 hours before departure are subject to a $10.00 per person fee

Please note that if you are late for your tour time we will do our best to get you into another tour later in the day.

If we cancel any trip due to weather, mechanical failure, unsafe conditions, or insufficient reservations, a full refund will be provided.